(as of May 14th, 2020, 3:00 p.m.)
People who show symptoms like fever, cough or respiratory problems or who have lost their sense of smell or taste are supposed to call their general practitioner in the first place.
In the event that you show severe symptoms of a cold or of any other kind of disease which requires an urgent treatment or counselling, or in case you cannot go to a doctor’s practice (e.g. due to immobility), you can call the doctor call system (Arztruf) Hamburg: 116117.
The general practitioner, the infection practice or the doctor call system will decide whether you will be tested, and they are responsible for the testing procedure. They will also tell you how you will be informed about the result of your test. According to the stipulations of the RKI (Robert Koch Institute), a test will be carried out in the following cases:
- Symptoms: If you show acute signs of the disease, like for example shortness of breath or respiratory distress (respiratory diseases) and / or have lost your sense of smell or taste, or
- Contact: If you have had contact (within the last 14 days) with a person whose infection with the coronavirus is laboratory-confirmed and you notice any of the typical COVID-19 symptoms on yourself, regardless of their severity (www.rki.de/covid-19-steckbrief), or
- Care facilities / hospital: If there are clinical or radiological indicators for a pneumonia caused by a virus (viral pneumonia) and there is a connection with an accumulation of pneumonia in a care facility or in a hospital.
The doctor will discuss the next steps with you. Once a test is done, you should absolutely avoid contacts with other people and not leave your house at all until you receive the result of your test. In addition, it is important to sneeze and cough correctly and wash your hands regularly and thoroughly.
People who do not show any symptoms but have had contact with a confirmed COVID-19 case are supposed to call the competent health authority of their district or the coronavirus hotline of the Health Authority: +49 (0) 40/428 284 000.
Further information: Source: Flussschema des RKI, Authority of Health and Consumer Protection https://www.116117.de/de/coronavirus.php, https://www.kvhh.net/kvhh/pages/index/p/1412