Citizens suffering from symptoms such as fevers, coughs, respiratory problems or the loss of their sense of smell / of taste are asked to call their general practitioner in the first place.
In case you suffer from severe symptoms of a cold or of any other diseases that require an urgent medical treatment, or in case you are unable to go to a doctor’s practice (e.g. due to immobility), you can call the doctor call system (Arztruf): 116117 (appointment service). When you call this number, you can optionally be given an appointment in an infection consultation hour. It is also possible to make such an appointment online: https://eterminservice.de/terminservice.
The general practitioner or the doctor call system will decide whether you should do a test, and they will guide you through the testing procedure. According to the stipulations of the Robert Koch Institute (RKI), a test is usually carried out outside of facilities in the following cases:
- Symptoms: when you are experiencing acute symptoms such as shortness of breath or respiratory distress (disease of the respiratory system) and/or when you lose your sense of smell / of taste or
- Contact: When you have been in contact with a person whose infection with the coronavirus was proven by a laboratory within the last 14 days and you experience typical COVID-19 symptoms, no matter how severe they are (www.rki.de/covid-19-steckbrief)
The doctor will inform you abut the next steps to take. When a test has been carried out, it is urgently necessary to avoid contacts with other persons and not to leave your home, if possible, until you receive your test result. Furthermore, it is important to adhere to the rules of correct sneezing and coughing and to wash your hands regularly and thoroughly.
Persons who do not show any symptoms although they have been in contact with a person demonstrably suffering from COVID-19 are asked to call the responsible Health Authority of their district or the corona hotline of the public Health Authority: +49 (0) 40/428 284 000 (from Monday to Friday, 7:00 a.m. – 7:00 p.m., and Saturday to Sunday, 10:00 a.m. – 3:00 p.m.)
You can find further information here: Flussschema des RKI, Sozialbehörde, Aktuelle Hinweise zum Coronavirus, Informationen für Patienten zum Corona-Virus (Kassenärztliche Vereinigung);