Telephone assistance

If you have questions about housing benefit, please contact the central Housing Benefit Hotline.

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If you have questions about housing benefit, please contact the central Housing Benefit Hotline. You can reach it from Monday to Friday from 8 a.m. to 5 p.m. on

040 / 4 28 28 6000

Outside these service hours you can also get information about the housing benefit office relevant to you by calling the telephone number 115. Please direct all concrete questions about housing benefit itself to the Housing Benefit Hotline.

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Applying to change your claim

All information on applying to change your housing benefit claim

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Applying for continued benefit

All information on applying for continued housing benefit

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Processing time

How long will it take to process my application?